Returns

If you are not 100% satisfied with your product, you are always welcome to return it to us within 30 days. 

Please fill in the return form and make sure the product meets the return conditions mentioned below


Return Conditions

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned within 30 days of the purchase date with the following conditions:

  • Items must be in their original packaging and with all brand and product labels/tags/instructions still attached. Please take care to preserve the condition of any product packaging. Our representatives may ask to inspect returned items at the point of collection (where applicable) but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
  • Items must be unworn, unwashed and unused. 

Non-Returnable/Refundable Items

We regret we cannot accept returns or process refunds for the following:

  • Underwear, socks and swimming suits/pants, for hygiene reasons.
  • Items that do not meet the Return Conditions outlined in this policy.
  • Final Sale, Clearance and Garage Sale items
  • Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be provided instead.
  • Original delivery charges, cash-handling fees and customs or tax payments that might apply at destination country.
  • Free gifts or promotional items. 

Refund Policy

Refunds will only be processed after completing the Return Process and the items returned have been approved. After approval, we will issue a refund of the full value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).

All refunds will be processed within 14 days of receipt of the returned product by Us. Please note that refunds should reach your account within three weeks from the date we process your refund. You will be solely responsible for payment of any bank charges that you incur in reversing the transaction.

Your refund will be processed via the following methods:

  • Credit Card payments are refunded back to the card used in the purchase.
  • Cash on Delivery payments are refunded as store credit.
  • PayPal payments are refunded to your PayPal account.

Order cancellation

In situations where you place an order and for any reason decide to cancel it before it is delivered to you, please write immediately to support@genejack.com with the order details. If the order was not out for delivery already, we will cancel the order and refund the amount in full. If the order was already dispatched with the courier, then please follow the return process.

Exchanges

Unfortunately, we currently do not offer exchanges.

Damaged Goods and Incorrectly Fulfilled Orders 

Although we take great care to avoid errors in order processing, mistakes are possible which is why, in the unlikely event that we delivered an incorrect product to you or the product you received contained a manufacturing defect at the time of delivery, we will gladly replace it for you.

If you receive an item that is damaged or not the product you ordered, please email us at Support@genejack.com and one of our representatives will contact you to arrange for the exchange. The item must be returned in the same condition you received it in within 30 days of purchase date to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock.

Gifted Items 

Items in gift orders can only be returned with a refund given to the purchaser of the gift.