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Delivery time & charges

Once you complete your order we prepare the shipment within one working day and send it out for delivery from our UAE fulfillment center.

As we ship from UAE, you might be subject to local duties and/or taxes in your country, these are charges outside our remit or control as you know, and are not included in the total upon checkout. You will be responsible for those charges upon delivery.

UAE (1-2 days)

• Free for orders above AED 300
• Free Cash on Delivery Service
• AED 10 if order value is below AED 300

Saudi, Bahrain, Oman & Kuwait (3-5 days)

• Free for orders above AED 300
• Free Cash on Delivery Service
• AED 20 if order value is below AED 300

Jordan, Qatar & Egypt (3-5 days)

• Free for orders above AED 300
• AED 35 if order value is below AED 300

Rest of the world (3-5 days delivery)

• Free for orders above AED 300
• AED 75 if order value is below AED 300

 We do NOT ship to:

• Afghanistan
• Balkans
• Belarus
• Burma
• Cuba
• Congo
• Ethiopia
• Iran
• Iraq
• Lebanon
• Libya
• North Korea
• Russia
• Somalia
• Sudan
• Syria
• Venezuela
• Yemen
• Zimbabwe

If you are not 1000% satisfied with your purchase, you are always welcome to return it to us within 30 days. 

Please place your request for exchange or return through our Exchange/Return Portal, all you need is your email ID and the order number. That's it!

To qualify for a full refund please make sure the product meets the return conditions mentioned below

Return Conditions

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned within 30 days of the purchase date with the following conditions:

• Items must be in their original packaging and with all brand and product labels/tags/instructions still attached. Please take care to preserve the condition of any product packaging. Our representatives may ask to inspect returned items at the point of collection (where applicable) but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
• Items must be unworn, unwashed and unused. 

Non-Returnable/Refundable Items

We regret we cannot accept returns or process refunds for the following:

• Underwear, socks and swimming suits/pants, for hygiene reasons.
• Items that do not meet the Return Conditions outlined in this policy.
• Final Sale, Clearance and Garage Sale items
• Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be provided instead.
• Original delivery charges, cash-handling fees and customs or tax payments that might apply at destination country.
• Free gifts or promotional items. 

Refund Policy

Refunds will only be processed after completing the Return Process and the items returned have been approved. After approval, we will issue a refund of the full value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).

All refunds will be processed within 14 days of receipt of the returned product by Us. Please note that refunds should reach your account within three weeks from the date we process your refund. You will be solely responsible for payment of any bank charges that you incur in reversing the transaction.

Your refund will be processed via the following methods:

• Credit Card payments are refunded back to the card used in the purchase.
• Cash on Delivery payments are refunded as store credit.
• PayPal payments are refunded to your PayPal account.

Order cancellation

In situations where you place an order and for any reason decide to cancel it before it is delivered to you, please write immediately to support@genejack.com with the order details. If the order was not out for delivery already, we will cancel the order and refund the amount in full. If the order was already dispatched with the courier, then please follow the return process.

Exchanges

You can always exchange the same item for a different size, however if you need to exchange the item for a completely different one then please place a return request for a refund then make a new purchase of the item required.

Gifted Items 

Items in gift orders can only be returned with a refund given to the purchaser of the gift.