Welcome to GeneJack! The Website located at www.genejack.com (hereinafter referred to as the “Website” or “Site”) is owned and operated by GeneJack, LLC in accordance with the laws of the United States of America (hereinafter “the Company,” “We,” “Us,” or “Our”). Any reference in this Privacy Policy to “User,” “Customer,” “You” or “Your,” refers to our Website visitors and/or customers who purchase products through our Website.
We respect your privacy and are committed to providing full transparency regarding how we process your personal data, with whom we share this personal data and what rights you have as a data subject. Please read this Privacy Policy carefully before accessing our Website.
Unless expressly specified otherwise, any reference to the following words shall have the meaning as defined in Article 4 of the General Data Protection Regulation:
“Controller” - “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.”
“Personal Data” - “Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
“Processing” - “Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction”.
“Processor” a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
The Company is the data controller for personal data processed by us for our Website Visitors and Customers. We can be contacted at support@genejack.com.
We collect the following personal data from you:
We use your contact data to contact you regarding your order/enquiries as and when needed. Our legal basis for processing this personal data is our legitimate interest.
Data Retention:
We will not retain your contact data longer than required for our business purposes. If you have created an account on our Website, we will retain your contact data for as long as your account is active. If you subscribe to receive newsletters or other marketing material on our Website, we will retain your contact data until you unsubscribe. For any orders placed through our Website as a guest (without account creation) we will retain your contact data for three years from the date of purchase.
We use this data to create a user account for you, and to enable you to securely log into your account, view your past transactions and store your billing and shipping information for future purchases. The legal basis for processing this data is the performance of our contract with you.
Data Retention:
We will retain your personal data on our record for as long as your account is active. We will remove your personal data from our records three years after the termination of your account unless we are required to retain this data for our compliance with any legal obligations.
We use your support request data to respond to your requests. Our legal basis for processing this personal data is our legitimate interest.
Data Retention:
We will only keep support messages and enquiries on our record for a maximum period of two years from the date of last communication with you.
We will use your transaction data to maintain a record of your purchases, address any disputes or issues arising with the purchase and for our own accounting purposes. Our legal basis for processing this personal information is the performance of our contract with you.
Data Retention:
Where you have a Website account, we retain your transaction data on our records for as long as your account is active and for a period of three years after that if required for our internal business purposes. If you do not have an account on our Website, we will not keep your transaction history on our record for longer than three years from the date of purchase.
We use your shipping data to deliver your ordered products to your nominated shipping address. Our legal basis for the processing of this data is the performance of our contract.
Data Retention:
Where you have a Website account, we retain this data on our records for as long as your account is active. If you do not have an account on our Website, we will not keep the shipping address on our record for longer than three years from the date of delivery of the product ordered.
We use your payment data for our payment processing purposes. Our legal basis for the processing of this data is in compliance with our legal obligations.
Data Retention:
Where you have a Website account, we retain this data on our records for as long as your account is active. If you do not have an account on our Website, we will not keep the billing address on our record for longer than three years from the date of purchase.
We may use the content of your product review on our Website and other social media pages. Please note that your username will be displayed with your review. Please do not share any personal information in public reviews that you do not wish to be publicly visible to others. Our legal basis for processing this data is our legitimate interest.
Data Retention:
We will keep your product reviews on our Website for as long as we are in business unless you specifically request us to remove your review from our Website, in which case we may continue to use the content of the review by anonymising your personal data.
We use this data to understand how our users use our Website, to improve our user experience, for web performance, analytics and to serve relevant advertising to you. Our legal basis for this processing is your consent which you grant us when you continue to use our service by accepting our cookies.
Data Retention:
Each cookie is retained for a specified period of time.
In addition to the above-mentioned legal basis, we may also retain any personal data that we collect for our compliance with legal obligations, any court order, or to assert our legal rights or defend any claims. Where we request your consent to the processing of your personal data, you may withdraw your consent at any time. If you are in the European Union at the time your personal data is processed by us, please visit ‘Your Rights’ section to learn more about your data rights.
To the extent required by law, we use cookies, pixel tags and web beacons on our Website with your consent. We may use third-party analytics tools on our Website such as Google Analytics which use cookies and collect personal data such as your IP address when you visit our Website. Cookies are small files that contain data that is used to identify you as a unique user. You can tell your browser to decline all cookies or to indicate when a cookie is being sent. If you decide to decline cookies, you may not be able to use some parts of our Website.
We may use Google analytics services to improve our understanding of how users interact with our Website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device for the purpose of evaluating your use of our Website. All information collected from you is stored on Google’s servers in the United States of America. You can learn more about how Google processes your personal data at this link.
You can stop these cookies from being stored on your computer by installing the browser plug-in available here.
We may use Facebook Pixel to track user behaviour when they visit our Website after clicking on our Facebook ad and for retargeting ads to such users after they leave our Website.
We may also use Facebook Pixel to analyze how our Facebook ads are performing. All data collected through Facebook Pixel is anonymous, and we will not receive any personal data about our users from Facebook Inc. Although Facebook Inc does not disclose your personal data to us, this information is still stored and processed by Facebook Inc and may be used by them, in accordance with their own Privacy Policy.
If you do not wish for Facebook Pixel to use your data for the Facebook ads display, please contact Facebook at the link provided here.
You can decline cookies from our Website by clicking the decline button in the cookie banner on our Website or by changing your browser settings to decline all third-party cookies.
We do not sell or rent your personal data to any third party. We may disclose your personal data as described hereunder:
The General Data Protection Regulation grants users who are in the European Union at the time their personal data is processed certain data rights. If you are in the EU, you may exercise the following rights:
If you wish to access and/or edit any out of date, incomplete or inaccurate personal data that we have about you, please contact us at support@genejack.com, and we will respond to your request within 30 days.
If we do not have any valid legal basis for processing your personal data, you may request deletion of your personal data by contacting us at support@genejack.com.
Where we use consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time by giving written notice of your withdrawal at support@genejack.com.
If you believe that our processing of your personal data is infringing your rights as a data subject, you have the right to file a complaint with a supervisory authority responsible for data protection in your country (if you are in EEA). You can find your Data Protection Authority here.
Our Website is hosted on servers that are located in the United States of America, and our users’ data is locally stored on our databases in the United States of America where the data protection laws may be less stringent than those of your country of current residence. By accessing or in any way interacting with our Website, you give us your express consent to the transfer and processing of your data in and outside the country of your current residence for the purposes outlined in this Privacy Policy and those that are compatible with the specified purposes. Whenever we transfer your personal data to another jurisdiction, we take all necessary steps to ensure that your data is adequately protected in such recipient location.
We protect and store your personal data using state of the art security measures, including encryption to reduce the risk of any data breach by complying with the principles of data minimisation. Please note that despite our best efforts, there may be security vulnerabilities that we are not yet aware of, which is why we are unable to offer any guarantees of security.
Our Website may contain links to third-party sites that are not owned or operated by us. When you click on any third party links, you will be directed to the third party’s website. These third-party websites have their own Terms and Privacy Policy, and we encourage you to review their Terms and Privacy Policy prior to using their site or any services offered by them.
We do not target our Website at anyone under the age of eighteen (18) years ("Children"). If you are the parent or legal guardian of a child who you believe has provided us with his/her personally identifiable information, please contact us at support@genejack.com.
Our Website currently does not respond to any DNT signals.
We may modify and update this Privacy Policy at any time at our sole discretion. In the event we modify this Privacy Policy, we will inform you by changing the last updated date on the top.
If you have any questions about this Privacy Policy, please contact us at support@genejack.com.
