🌐 Rest of World (3–5 days) Free delivery above AED 300 AED 75 below AED 300
⚠️ Important International orders may incur customs duties or taxes (paid upon delivery). These charges are set by your country and are not included at checkout..
If you are not1000% satisfiedwith your purchase, you are always welcome to return it to us within30 days.
Please place your request for exchange or return through our Exchange/Return Portal, all you need is your email ID and the order number. That's it!
To qualify for a full refund please make sure the product meets the return conditions mentioned below
Return Conditions
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned within30 daysof the purchase date with the following conditions:
Items must be in theiroriginal packagingand with all brand and product labels/tags/instructions still attached. Please take care to preserve the condition of any product packaging. Our representatives may ask to inspect returned items at the point of collection (where applicable) but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
Items must beunworn, unwashed and unused.
Non-Returnable/Refundable Items
We regret wecannotaccept returns or process refunds for the following:
Underwear, socks and swimming suits/pants, for hygiene reasons.
Items that do not meet the Return Conditions outlined in this policy.
Final Sale, Clearance and Garage Sale items
Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be provided instead.
Original delivery charges, cash-handling fees and customs or tax payments that might apply at destination country.
Free gifts or promotional items.
Refund Policy
Refunds will only be processed after completing the Return Process and the items returned have been approved. After approval, we will issue a refund of the full value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).
All refunds will be processed within 14 days of receipt of the returned product by Us. Please note that refunds should reach your account within three weeks from the date we process your refund. You will be solely responsible for payment of any bank charges that you incur in reversing the transaction.
Your refund will be processed via the following methods:
Credit Card payments are refunded back to the card used in the purchase.
Cash on Delivery payments are refunded as store credit.
PayPal payments are refunded to your PayPal account.
Order cancellation
In situations where you place an order and for any reason decide to cancel it before it is delivered to you, please write immediately to support@genejack.com with the order details. If the order was not out for delivery already, we will cancel the order and refund the amount in full. If the order was already dispatched with the courier, then please follow the return process.
Exchanges
You can always exchange the same item for a different size, however if you need to exchange the item for a completely different one then please place a return request for a refund then make a new purchase of the item required.
Gifted Items
Items in gift orders can only be returned with a refund given to the purchaser of the gift.
